Pharmacy Automation is the range of technologies supporting pharmacists in their daily job. Automation
means today a wide range of solutions all of them having the common goal of helping pharmacists and
improving service to patients. Certain tasks are really time demanding and human errors could create
major problems to patients. For all those reasons automation is becoming more and more important to
pharmacy and to patients.
The first experiences of Pharmacy Automation are related to digital pill counter: at the end of the 60s the
first digital pill counter became available. The benefits of these technologies were clearly evident but the
costs were extremely high.
In the 80s pharmacy automation has expanded in to different categories in order to increase efficiency and
accuracy. The machines started implementing different features to just pill counting as packaging,
distributing, sorting and counting prescriptions.
Year by year the solutions became more performing and their cost became accessible to independent
pharmacists.
Nevertheless, all the solutions developed were focused in the job of the pharmacist generating just in-
direct benefit to patients: pill counter avoid human errors so patient get always the right number of pills
or automatic packaging machines allows to package more units in less time. It’s definitely a great
improvement but patient has not clear and immediate evidence of the benefits automation is generating
for him. In other words, the pharmacy improves the service provided to patients but patients don’t have a
clear understanding or not always appreciate what pharmacy is doing for him.
The Pharmaself24 is a sort of automation clearly focused to patients. Allowing the patients to pick up
prescriptions 24/7 and in a just few seconds, the patient immediately see the difference of the service the
pharmacy is providing. He can easily compare the new service with the inconvenient he was used to:
patient was used to wait in a line, was used to limited opening hours, was used to crowded pharmacy.
Pharmacy adopting the Pharmaself24 with just one piece of technology can solve all those problems.
That’s why the Pharmaself24 is making pharmacy more attractive and that’s why the patients immediately
appreciate it: the Pharmaself24 has an immediate big impact in the patient’s experience.
That’s why the Pharamself24 is so special: pharmacy can dispense easily and effortless more prescriptions
and patients can benefit a better and more comfortable service. It’s a matter of convenience: the more
convenient the prescription pick up is the more satisfied the patients are.
