Spalding, Lincolnshire

Ryszard Cygan’s West Elloe Pharmacy

How one pharmacist used a Pharmaself24 automatic dispenser for prescription to add 4,000 items per month

Five years ago, Ryszard Cygan’s business – West Elloe Pharmacy in Spalding, Lincolnshire – was under threat. A 100-hour pharmacy was opening close by and his pro ts were going to take a hit. Already a keen user of automation with two dispensing robots in his pharmacy, he was introduced to the Pharmaself24 automatic dispenser for prescription and hit upon the idea of using it as an extension to his dispensing service, allowing his customers to collect their dispensed prescriptions conveniently and easily 24/7.

He put together a marketing plan and started promoting the Pharmaself24 to his local community, and also made the Pharmaself24 an integral part of his pharmacy’s repeat dispensing service.

The initial interest led to the Pharmaself24 bringing in an extra 2,000 items per month, which has now grown to 4,000 items each month. The 100-hour pharmacy closed shortly after it opened and Ryszard is now installing a second Pharmaself24 automatic dispenser for prescription to cope with demand! Add up those monthly dispensing fees and the purchase pro t on those items, and you can see just how quickly your investment can payback.


Ryszard also found that the patients who use the Pharmaself24, generally stay using it, and so the technology has been extremely effective at retaining patients. And with the 40-49 and 50-59 age groups being the largest users of the Pharmaself24, it’s a great way to recruit your next generation of patients with potential long term conditions.

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